More information regarding our return and refund policy can be found in our terms and conditions.
The main conditions are:
1) We handle a 7 business days return and refund policy. Merchandise must be returned within 7 business days after receipt.
2) Upon receipt, we will refund the purchase price + original shipping fee. The return shipping costs are for your own account.
3) Upon receiving the returned merchandise purchase amount will be refunded within 30 days, as soon as possible.
4) We do not have a return form. Please return the merchandise with a copy of the invoice or a note with your contact details (name, address, city) and invoice number. This allows us to swiftly trace back which order this is regarding.
5) We do not take back used items.
6) Return items can be sent to Heeren Trading BV. , Symon Spiersweg 7 D5, 1506RZ Zaandam, The Netherlands .
7) If you have any questions you can contact us through: Contact or call +31 (0) 20 8943019
In other words:
You have a reflection period of 7 business days to return the product without reason, commencing on the date of receipt of the product. The product can only be returned unused and, if possible, in original packaging.
To return the order, the return costs are for your own account.
The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs that the Consumer may charge for the returned product, as soon as possible but within 7 business days following the day on which the Consumer notified him of the withdrawal.
Unless the Entrepreneur offers to collect the product himself, he can wait with paying back until having received the product or until the Consumer proved that he returned the product, whichever occurs first
The Entrepreneur shall make use of the same means of payment that the Consumer used, unless the Consumer consents to another method. The reimbursement is free of charge for the Consumer.
In case you have any questions, please contact us through Contact